Posts Tagged ‘active listening’

Conflict Resolution

May 16, 2017

Everyone faces conflict in varying degrees at some point in life. Because conflict happens in any relationship, including those at work and at home, no one is immune to its complexities. How we choose to deal with conflict is unique, as everyone brings his or her own personality and experiences to these difficulties.

CONFLICT DEFINED

A conflict is a difference of opinions, priorities, or perspectives, whether friendly or hostile. Because people react differently to conflict, the situation may be difficult to assess. Those who view conflict as a threat usually experience anxiety and stress, and those who see it as an opportunity for growth can overcome it and even benefit from conflict.

CONFLICT IN THE WORKPLACE

One environment where conflict is common is in the workplace. We spend the bulk of our time there and often can’t choose our co-workers. Since conflict is inevitable, there are real benefits to improving your resolution skills. Some of the paybacks include improved relationships, a smoother working environment, fewer delays in production, increased communication, and improved health as tension symptoms decrease. The following strategies will help you in your workplace conflict resolution:

  • Tackle potential conflict – If you sense tension in the workplace, take a proactive stance. Calmly confront the other individual with honesty. This could prevent a future blowup from occurring.
  • Choose your battles – Not every little item is worth the conflict. Knowing when to let things slide and when to take action about conflict makes for a more success work environment.
  • See growth in conflict – Being able to resolve conflict in relationships is a sign of maturity. Try viewing conflict, at work or home, as an opportunity for growth instead of something to be avoided.

TAKE ACTION THROUGH LISTENING

The following tips demonstrate how to resolve conflict with listening skills:

  • Listen actively – Active listening aims to understand the thoughts, feelings, and emotions behind what the other person is saying.
  • Acknowledge the message – You don’t have to agree with the other person to respect and validate their opinion. Recognize their value as a fellow human being and affirm the importance of their beliefs.
  • Know your message – Before you respond, consider your own emotions and thoughts about the situation in conflict.

Effective Communication

May 12, 2016

Whether in a personal or professional relationship, effective communication is essential. When it comes to expressing your thoughts or sharing your knowledge, there are some tips you should keep in mind.

Keep it simple. People can only remember so much information at one time. You want them to remember what’s most important. So, keep your messages simple, concise, and to the point.

Rephrase thoughts. It’s a good idea to rephrase and repeat what’s said back to the person who is speaking. This ensures you have a clear understanding of what was said.

Give examples. When communicating ideas, it’s helpful to use examples or personal experiences. This makes ideas more concrete by giving them context. It’s easier to remember stories than facts alone.

Listen actively. Good communication involves listening to what is being said, and also what is not being said.

Be patient. Give people time to communicate their ideas.

Don’t interrupt. A lot of valuable information can be gained by listening to others. It’s important in developing any kind of relationship.

Be conscious of differing perspectives. Your culture, experiences, and upbringing may mean that you have a different interpretation of the same event. Be aware of the influences these biases may have. People approach topics from many different perspectives – be respectful of these differences.

Interpret. Read between the lines of what’s being said. Some people have a hard time expressing themselves. You can help them by trying to interpret what they mean.

Stay positive. You may be stressed, frustrated, or just heaving an off day, but people are much more receptive if you communicate with a positive attitude when you speak.

Make a connection. Find a common ground or interest to open the way to a good conversation. Building a connection can help increase trust and make people more open to your ideas.